Returns & Refunds Policy

Last updated: 11 October 2026

At Oasis Glow, your experience matters to us. We want you to feel confident shopping with us and enjoy every part of your body-care ritual.

If something isn't quite right with your order, we're here to help. Please read our returns and refunds policy below to understand how we can assist you.

1. Returns & Your Right to Cancel

At Oasis Glow, we offer a 30-day returns policy. If you change your mind, you can request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

Your statutory right to cancel eligible online purchases within 14 days of receiving your goods remains unaffected. Once you've notified us of your cancellation under this legal right, you generally have a further 14 days to return the items.

To start a return, please email theoasisglowofficial@gmail.com with your order number and a brief message explaining that you'd like to return your purchase. We'll provide the relevant return instructions.

Where the law allows, customers are responsible for the direct cost of returning items unless we have agreed otherwise or the item is faulty, damaged or incorrect.

2. Hygiene & Sealed Body-Care Products

We take product hygiene and customer safety seriously.

Certain sealed body-care products may not be eligible for a change-of-mind return once their protective seal has been broken, where the products qualify for the relevant legal hygiene exception.

This does not affect your legal rights if a product is faulty, damaged, not as described or otherwise covered by applicable consumer law.

If you're unsure whether your item qualifies for a return, please contact our team before sending it back.

3. Faulty, Damaged or Incorrect Orders

We want every Oasis Glow order to arrive in the condition you expect.

If an item arrives faulty, damaged, or incorrect, please contact this email theoasisglowofficial@gmail.com as soon as possible.

To help us resolve the issue, please include:

• Your order number.

• A short description of the problem.

• Clear photographs of the product and packaging, where relevant.

We'll review the details and explain the next steps. Depending on the circumstances, you may be entitled to a refund, repair, replacement or another remedy under applicable law.

Your statutory consumer rights are always protected.

4. Refunds & Processing Times

When a refund is due, we'll process it in accordance with applicable consumer law.

For eligible online cancellations, refunds generally include the cost of standard delivery. Additional delivery costs for an upgraded service may not be refundable.

Refunds are normally issued to the original payment method. Once we've processed your refund, the time it takes to appear in your account may depend on your bank or payment provider.

We'll let you know if we need any further information to process your request.

5. Return Conditions

Before returning an item, please contact us so we can confirm the correct return procedure.

Where applicable, please ensure that:

• The item is packaged securely for transit.

• Any unused product is returned in its original packaging where reasonably possible.

• You include your order number or other details that help us identify your purchase.

These conditions do not limit your statutory rights, including your rights relating to faulty goods or your right to inspect goods as you reasonably could in a shop.

Please do not send a return to an unconfirmed address.

6. Exchanges

If you'd prefer a different item, contact us to discuss the available options.

Exchanges depend on stock availability and may require the original item to be returned. Any exchange arrangement will not affect your statutory consumer rights.

7. Cancelling an Order Before Dispatch

If you change your mind after placing an order, please contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to stop it. However, we cannot guarantee cancellation before dispatch in every case.

Your statutory cancellation rights continue to apply where relevant, even if an order has already been dispatched.

8. Contact Our Team

Need help with a return or refund? We're happy to assist.

Oasis Glow Ltd
1A Granville Street
Sunderland
SR4 6BH
United Kingdom

Email: theoasisglowoffficial@gmail.com

Please include your order number whenever you contact us about an existing order, so we can help you more efficiently.

Thank you for choosing Oasis Glow and being part of our community.

With care,
The Oasis Glow Team