Shipping Policy

Last updated: 11 October 2026

At Oasis Glow, we want your body-care favourites to reach you safely and smoothly. Below you’ll find everything you need to know about order processing, delivery and tracking.

1. Order Processing

Once you place an order, you will receive an order confirmation email.

Orders are processed as soon as reasonably possible. Processing times may vary depending on order volume, product availability, weekends and public holidays.

Please allow time for your order to be prepared before dispatch. Any specific processing estimates displayed at checkout or on our website will apply to your order.

During busy periods or promotional launches, processing may take longer than usual. We will communicate significant delays where reasonably possible.

2. Shipping Destinations

We ship to the destinations available at checkout.

Available delivery locations may change from time to time. Please enter your full delivery address carefully and check that the destination is eligible for delivery before completing your purchase.

If your country or region is not available at checkout, please contact us to enquire about future shipping availability.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

The amount may depend on your delivery destination, selected shipping service and order details.

If we offer free shipping or a shipping promotion, the applicable conditions will be displayed on our website or at checkout.

Any applicable taxes, duties or import charges for international orders will be handled in accordance with the information provided at checkout and applicable law.

4. Delivery Times

Delivery estimates, where available, will be displayed at checkout or communicated to you after purchase.

Delivery times are estimates and may be affected by factors outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing or other unexpected circumstances.

If your order is delayed beyond the expected timeframe, please contact us so we can help investigate.

Nothing in this policy limits your statutory rights if an order is not delivered within the period required by law.

5. Order Tracking

If tracking is available for your delivery, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking details or your tracking information has not updated for an extended period, contact us at theoasisglowofficial@gmail.com with your order number.

6. Incorrect Delivery Information

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible at theoasisglowofficial@gmail.com. We will try to update the address if the order has not yet been processed or dispatched, but we cannot guarantee that changes will be possible.

We cannot guarantee delivery to an incorrect or incomplete address supplied at checkout. However, your statutory rights remain unaffected, and we will consider each situation fairly.

7. Lost, Delayed or Damaged Parcels

If your parcel appears to be lost, is significantly delayed or arrives damaged, please contact us at theoasisglowofficial@gmail.com.

Include your order number and, where relevant, photographs of any damage to the parcel or products.

We will investigate the issue and work with the delivery provider where appropriate. We will provide any remedy required under applicable law.

Our responsibility for an order is not automatically ended when it is handed to a delivery provider. Your rights concerning delivery and responsibility for goods remain protected by applicable consumer law.

8. Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it, please check your nominated delivery location and with household members, neighbours or the delivery provider where appropriate.

If you still cannot locate your parcel, contact us with your order number so we can investigate.

We will assess the circumstances and provide any remedy required under applicable law.

9. International Orders

For international deliveries, additional transit time may be required for customs clearance or local delivery arrangements.

Customers may be responsible for import duties, customs charges or taxes where these are applicable and have not already been included in the checkout price. Any such charges will depend on the destination and applicable rules.

We will provide relevant information where available, and international delivery remains subject to applicable laws and restrictions.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, services or legal obligations.

The latest version will be published on this page with its updated revision date. Changes will not remove rights that you already have under applicable law.

11. Contact Us

If you have questions about shipping or need help with an order, please contact us:

Business name: Oasis Glow Ltd

Email: theoasisglowofficial@gmail.com

Business address:

1A Granville Street
Sunderland
SR4 6BH
United Kingdom

Please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with Oasis Glow.